This Policy will help you understand the following:
I. WHAT PERSONAL DATA WE COLLECT ABOUT YOU
II. WHAT PERSONAL DATA ABOUT YOU DO WE RECEIVE FROM THIRD PARTIES
IV. LEGAL BASIS OF GDPR FOR PROCESSING YOUR PERSONAL DATA
V. WHO WILL WE SHARE THIS DATA WITH, WHERE AND WHEN?
VI. YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
VII. HOW WE PROTECT YOUR PERSONAL DATA AND HOW LONG WE RETAIN YOUR DATA
VIII. HOW TO GET IN TOUCH WITH US
I. WHAT PERSONAL DATA WE COLLECT ABOUT YOU
We collect and process personal data about you when you interact with us and Reyee Router Platform, including
· general personal data (including your name, phone number, e-mail address, country/region, password (encrypted) of your account) when you register an account with us;
· network identification information (including system account number, IP address, e-mail address and password, passphrase, and passphrase-protected key related to the foregoing);
· personal browsing history (referring to user operation records stored in logs, including Reyee Router APP browsing history, software use history, and click history);
· frequently used personal device information (including hardware serial number, device MAC address, device IP, device operating system, device manufacturer, device traffic usage, device online/offline time, software list, and unique device identification code);
· Location, when you allow us to access your location.
II. LEGAL BASIS OF GDPR FOR PROCESSING YOUR PERSONAL DATA
We process this personal data for the following purposes:
● To fulfil a contract, or take steps linked to a contract: this is relevant where you register an account with us to use our service. This includes:
o verifying your identity: when you register as a user with Reyee Router Platform, you need to provide us with your email address. We will verify your identity by sending an email activation link. Your account name is your email address. You are also allowed to modify or add your information, including your name, mobile phone number, and country of residence, all of which are classified as your "account information". In addition to the mandatory information required by the system, you may provide any further information you would like to provide.
o communicating with you;
o providing customer services or otherwise, carrying out our obligations arising from any contracts entered into between you and us and to provide with you the information and services you request from us;
● As required by us to conduct our business and pursue our legitimate interests, in particular:
o we monitor use of our Reyee Router Platform, and use your information to help us monitor, improve and protect our Reyee Router Platform;
o we will use your information to provide products and services you have requested, and respond to any comments or complaints you may send us;
o we use information you provide to personalise our website, products or services for you;
o we monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law;
o we use information you provide to investigate any complaints received from you or from others, about our website, apps, or our products or services;
o we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation); and
o we will notify you about changes to our services, where applicable.
● Where you give us consent:
o providing you with information relating to our company or promotional details about services that may be of interest to you, as well as marketing mailings (electronic or otherwise) or other communications;
o we place cookies and use similar technologies in accordance with our Cookies Notice and the information provided to you when those technologies are used; and
o on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
● For purposes which are required by law, such as:
o in response to requests by government or law enforcement authorities conducting an investigation, or to comply with the requirements imposed by applicable law or any court order.
III. WHO WILL WE SHARE THIS DATA WITH, WHERE AND WHEN?
We may disclose your personal data to the following categories of recipients (in all cases, only when necessary to fulfil their functions):
We may share your personal information with our affiliates to ensure the smooth completion of services provided to you;
government authorities, regulatory agencies and law enforcement officials, if required for the purposes specified above, if mandated by law, or if required for the legal protection of our legitimate interests in compliance with applicable laws;
if there is a corporate sale, merger, reorganisation, insolvency event or other similar event.
Where we transfer your personal data from the EEA or the UK to other affiliated entities of the Ruijie in China, we rely on the contract derogation of Art 49. EU GDPR and Art 49. UK GDPR to the extent the transfer is necessary for the conclusion or performance of contract. Please note that China like most countries outside of the EEA or the UK is not subject to an adequacy decision by the EU Commission or considered adequate as determined by applicable data protection laws but be assured that we take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the applicable laws. .
IV. YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
You are entitled to the following rights (see Art. 15 ff GDPR):
a) right of access to your personal data;
b) right to data portability (i.e. you have the right to receive your personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller);
c) right to correction if your personal data is not complete or accurate;
d) right to deletion or restriction of your personal data, as permitted by law;
e) right to object (i.e. objecting to our processing of your personal data) (e.g. in case we process your data for direct marketing purposes), as permitted by law.
Where we have asked for your consent, you may at any time withdraw your consent with future effect and without affecting the lawfulness of processing of your personal data based on the consent you provided before you withdrew it.
These rights are not absolute, they may be limited in some situations. For example, where we can demonstrate that we have a legal requirement to process your data or if making the information available to you would reveal personal data about another person or if we are legally prevented from disclosing such information. In some instances, this may mean that we are able to retain data even if you withdraw your consent.
We hope that we can satisfy any queries you may have about the way we process your data. In the event you still have unresolved concerns, you also have the right to lodge a complaint with a supervisory authority, in particular to the data protection authority in the country of your habitual residence or place of work.
V. HOW WE PROTECT YOUR PERSONAL DATA AND HOW LONG WE RETAIN YOUR DATA
We have used industry-standard security measures to protect your personal data from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and feasible measures to protect your personal data. We will retain your personal data for no longer than is necessary for the purposes or objectives stated in this Policy, unless extension of the retention period is required or permitted by the law.
VI. HOW TO GET IN TOUCH WITH US
We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch at e-mail: [email@example.com], or by writing to [Building 19, Juyuanzhou Industrial Park, No. 618 Jinshan Road, Cangshan District, Fuzhou, Fujian, China]. We have appointed a representative in the EEA, which can be contacted at TITANICOM TECH (IRELAND) LIMITED, Reg Address: 302 The Capel Building, Mary's Abbey, Dublin 7, DUBLIN, Ireland, Tel No.: +353 1 4428213, E-mail: Titan@titanicom365.com.
Last updated and published: 2022/01/10.